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Combined shipping and discount?
Why shipping fee seems so high?
Tax or custom fee?
What should I do if my item does not arrive on time (within 14 working days)?
When will we ship your item(s)?
How long will it take to receive my item(s)?


Combined shipping and discount?
Shipping fee is fixed for ALL COUNTRIES, including Hong Kong. Combined shipping is not provided but discounts will be offered for purchasing additional items.

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Why shipping fee seems so high?
It includes handling and packaging fee. Also, we offer immediate reshipping if your item is believed to be lost in the post.

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Tax or custom fee?
Item will be marked as gift and cost value. No VAT for shipping to US and UK. But for shipping to Italy, your post office will ask you to pay Euro 5.50 for checking fee (La spedizione in Italia, il vostro ufficio postale vi chiedera di pagare l'Euro 5.50 per il controllo della tassa)

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What should I do if my item does not arrive on time (within 14 working days)?
Our company will make sure every customer receives their item(s). If not, please feel free to contact us. We will handle your problem as soon as we can. This is our promise.

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When will we ship your item(s)?
The day after your payment is received, except Sundays and Hong Kong public holidays

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How long will it take to receive my item(s)?
Normally, it takes within 14 working days. Italy may needs 19 working days

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Last Updated: 22 Aug 2007 10:58:11 PDT home  |  about  |  terms  |  contact
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